The Team Relations Manager encourages positive team relations through guidance and support to team members and managers with company policies, reward & recognition programs, training, and coaching. This position will be responsible for conducting prompt, thorough, and fair investigations consisting of background research, evidence gathering, investigative interviews, report writing, and debrief meetings. You must be able to articulate findings to the business in the form of summaries and conclusions so that long-term solutions can be developed and applied. Team Relations Manager serves as a strategic partner, promoting ethical and compliant behavior that is aligned with Company policy and government regulations, with fair and equal treatment for the MyEco Team.
Responsibilities:
Coach, counsel, and educate team members on HR policies, Reward & Recognition programs, Performance Management System, and other engagement strategies
Act as a neutral mediator in resolving conflicts between employees, departments, or management, fostering open communication and mutual understanding
Remain respectful and empathetic in the face of difficult and uncomfortable situations
Provide timely communication to all relevant parties throughout the complaint/investigations process, including responding to case escalations to the appropriate management team
Maintain accurate and confidential records of employee relations cases, investigations, and outcomes
Conduct impartial investigations, fact finding, statement gathering, and prepare all required documentation
Prepare clear and concise findings of the investigation as well as maintaining case management in tracking tools
Analyzing the collected data to identify patterns, trends, and themes within the organization looking at the frequency of certain types of issues, commonalities among departments or teams, or shifts in employee sentiment over time
Compile findings into reports that summarize key trends and themes for organizational leaders including action-based improvement ideas
Stay abreast of relevant employment laws, regulations, and industry trends to ensure compliance and mitigate legal risks in employee relations matters
Assist other team members as required
Qualifications:
Bachelor's degree in Human Resources Management, Industrial Relations, Business Administration, or related field OR 4 years general Human Resources experience; at least 2 years directly managing complex employee relations issues
Proven experience conducting fair internal investigations and writing investigatory reports
Strong knowledge of state and federal regulations including ADA/ADAAA, ADEA, Civil Rights Act of 1964 & 1991, Equal Pay Act, EEOA, FSLA, FMLA, USERRA, OSHA and GINA
Knowledge and understanding of HIPAA and related privacy laws and regulations
Exceptional interpersonal and communication skills, with the ability to build trust and credibility at all levels of the organization
Proven ability to manage sensitive and confidential information with integrity and discretion
Proficiency in HRIS (Human Resources Information Systems) and MS Office Suite
Excellent problem-solving and conflict resolution skills, with a proactive and solution-oriented mindset
Strong analytical skills and attention to detail, with the ability to analyze data, identify trends, and make data-driven recommendations
Ability to work independently and collaboratively in a cross-functional team environment
Will be required to stand and walk for long periods of time
Must be able to work flexible schedule to cover multiple shifts