POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)
The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Consistently achieves or exceeds monthly sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business
Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand values and relationship values
Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
Acts as the manager on duty when scheduled, to support all business functions
Ensures accuracy of all POS procedures
Understands and performs all POS functions accurately, professionally and within Company guidelines
Opens and closes the store - performing all tasks to Company standard and compliance
Resolves client issues and requests in an efficient manner and with a sense of urgency
Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Demonstrates high level of quality in work, attendance and appearance
Actively contributes to non-selling activities and loss prevention initiatives
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assists to ensure accuracy of Company in store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
Assists in maintaining compliance to all Company Policies & Procedures
ADDITIONAL RESPONSIBILITIES:
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
ORGANIZATIONAL RELATIONSHIPS
Interacts with all levels throughout organization including customers, employees and outside vendors
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.
COMPETENCIES:
Leadership
Motivator
Results Orientated
Communication
Client Focus
Teamwork
Optimistic
Honest and Integrity
Professionalism
Adaptability
Embraces Change
Solutions orientated
Thoroughness
Organization
Education/Experience:
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
Computer skills: Word, Excel, Microsoft Outlook and POS systems
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Standing, walking and squatting the majority of the works shift
Ability to climb ladders or stairs (depending upon store design)
Required to carry garments and packaging up to 40 pounds
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
Majority of shift requires client interaction
Ability to work varied hours: nights, days and weekends to support the business needs
St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.