Fairfax Cryobank, a division of GIVF, is dedicated to helping individuals and couples achieve their dreams of starting a family. We are a pioneering organization in reproductive health, providing high-quality donor sperm and exceptional customer service. Our mission is to support and guide our clients through their fertility journey with compassion and expertise.
We are seeking a dynamic and experienced Clinic Relations Manager to join our team. This is a hybrid position. The ideal candidate will be responsible for building and maintaining strong relationships with fertility clinics, ensuring seamless communication and collaboration. This role is crucial in enhancing our service delivery and expanding our network of partner clinics.
Key Responsibilities: • Develop and maintain relationships with fertility clinics and healthcare providers. • Serve as the primary point of contact for clinics, addressing inquiries and resolving issues promptly. • Conduct regular visits to partner clinics to provide training, support, and gather feedback. • Collaborate with the marketing team to develop and implement strategies to promote our services to clinics. • Monitor and analyze clinic performance metrics to identify opportunities for improvement. • Stay updated on industry trends and regulatory changes to ensure compliance and best practices. • Represent the company at industry conferences, meetings, and events.
Qualifications: • Bachelor's degree in healthcare management, business administration, or a related field. • Minimum of 3-5 years of experience in client relations or account management role, preferably in the healthcare or fertility industry. • Strong interpersonal and communication skills. • Ability to build and maintain professional relationships. • Excellent problem-solving and organizational skills. • Proficiency in Microsoft Office Suite and CRM software. • Willingness to travel as needed.
GIVF provides competitive compensation and generous benefits to our employees, including: • Health, Dental and Vision insurance • Flex Spending Account (FSA) and Health Savings Account (HSA) options • Group term life insurance • Short-term and long-term disability options • 401K plan including employer match • Paid parental leave • Discounts on selected GIVF services and products • Tuition reimbursement program • Paid vacation and sick time • Paid company holidays • Job training and development opportunities
To apply, kindly send a cover letter and resume to jobs@fairfaxcryobank.com and note CRM-Fairfax in the subject line. EOE/M/F/D/V