Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.
About the Role:
Fine Fettle is seeking a Dispensary Agent to assist in multiple facets of our retail operations. The Dispensary Agent position is a rare opportunity to gain exposure to many different roles within the cannabis retail operation. Must have weekend availability.
The ideal person for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Success in this role will require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the sub-roles within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills. The role is rotational in nature consisting of Sales Agent, Indoor Greeter, Outdoor Greeter, Order Entry Technician, Order Puller, and Runner.
The primary duty of the Dispensary Agent will be to act as a Sales Agent, stationing the register and checking out patients at the point of sale. In the Sales Agent role, the Dispensary Agent should have a keen understanding of what it means to provide excellent customer service and deliver an outstanding customer experience. The Dispensary Agent will also be rotated to our front-of-house operations as needed, acting in a customer-facing role as Indoor or Outdoor Greeter. Likewise the Dispensary Agent may be assigned to roles at the back-of-house including Order Entry Technician and Order Puller, respectively scanning bags of product into our point of sale software systems and pulling data from our online menu to prep bags for product fulfillment. The Runner will be responsible for physically transporting product between the back-of-house and sales floor.
What You'll Do:
Sales Agent: Responsible for executing the checkout process with customers at the point of sale station. The Sales Agent provides education and 5 star service to customers at the register and executes directives from the Sales Floor Manager
Greeter: Responsible for welcoming new customers and patients to the store and directing them to the appropriate lines for entry. The Greeter will also communicate with the Front Desk Manager and General Manager to report and/or address front-of-house concerns.
Order Entry Technician: Responsible for scanning filled bags of cannabis products into our Point of Sale software system so that they are prepared for customer pickup.
Order Puller: Responsible for prepping cannabis bags for product fulfillment, printing and attaching order slips to the bags that are appropriate for particular products.\Runner: Responsible for physically bringing product to and from the inventory vault to the sales floor.
Skills/Qualifications:
High school diploma, 18 years of age
Retail experience preferred
Flexibility regarding work schedule - must have weekend availability
Must be willing to work evenings and weekends including opening and closing shifts when scheduled
Must be willing to submit to and pass a comprehensive background check
Knowledge about cannabis products, strains, and consumption methods is preferred but not required
Cannabis market experience preferred but not required
Critical Competencies:
Strong interpersonal skills
Strong sales abilities
Customer service skills
Attention to detail
Strong verbal communication skills
Patient and understanding in dealing with customer service matters
Ability to act quickly and effectively to resolve issues
Reliable and trustworthy
Ability to give and receive feedback
Ability to work in fast-paced environments
Transparency in work and candor in communication
Working Conditions/Physical Demands:
Normal office/retail environment
May be exposed to extreme temperatures
Must be able to sit/stand for long periods of time
Must be able to lift 50 lbs without assistance
Frequent bending and moving from sitting to standing and reverse
Americans With Disabilities Statement:
Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.
EEO Statement:
We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.