Our client, a global leader in their field and one of the most innovative companies on the planet are looking for Post-Sales/Customer Success Enablement Manager to help streamline processes and enable customer success and post-sales teams to be more effective and drive growth.
Key Responsibilities:
Strategy Development: Formulate and execute a comprehensive enablement strategy aligned with organizational goals.
Training & Content Management: Create and maintain training materials to enhance team skills and knowledge.
Program Oversight: Supervise targeted enablement programs and ensure effective communication of updates within the team.
Request Management: Handle enablement support requests and coordinate resource allocation.
Cross-Functional Collaboration: Work with product managers and stakeholders to ensure alignment and consistency in support initiatives.
Essential Skills:
Strong understanding of customer service best practices, ideally in a SaaS or Software Product based environment.
Experienced in successfully driving adoption of new processes.
Proactive and adaptable.
Proven ability in content development and managing training resources.
Excellent communication skills, with experience in cross-functional collaboration with stakeholders of all levels.
Strong project management abilities, capable of handling multiple priorities at once.
Commitment to continuously learning and personal development
This is an exciting opportunity for which we expect a lot of demand.
If you have any questions, get in touch now.
If you think this sounds like you, then apply and feel free to contact Joe.