Neon Search are partnered with a prestigious luxury retail brand known for offering exceptional products and unparalleled customer experiences. Their Miami location in the heart of the Design District represents the pinnacle of high-end shopping in South Florida.
About the Role:
We're seeking a dynamic and sophisticated Store Manager to lead their flagship Miami location. This role demands a blend of luxury retail expertise, leadership prowess, and business acumen.
Responsibilities:
Oversee daily operations, ensuring smooth functioning and adherence to brand standards.
Manage inventory, visual merchandising, and store maintenance.
Implement and monitor loss prevention strategies.
Recruit, train, and develop a team of high-performing sales associates.
Foster a culture of excellence, motivation, and continuous improvement.
Conduct regular performance evaluations and provide constructive feedback.
Ensure delivery of personalized, world-class service to our discerning clientele.
Handle VIP clients and oversee clienteling initiatives.
Resolve complex customer issues with grace and professionalism.
Drive sales growth and achieve store targets.
Analyse sales data and market trends to inform strategy.
Manage store budget and optimize operational costs.
Represent the brand at local events and foster community relationships.
Stay informed about competitor activities and local market dynamics.
Qualifications:
Management experience in luxury retail, preferably with a global brand.
Required Skills:
An in-depth understanding of high-end brands, current fashion trends, and the expectations of discerning clientele.
You have a commanding yet approachable demeanour that inspires trust in both customers and staff.
You possess the cultural awareness and social grace to interact comfortably with an international, affluent customer base.
Able to combine creative flair with sharp business instincts, able to make data-driven decisions that boost both brand prestige and profitability.
Someone who thrives in the fast-paced world of luxury retail, staying calm under pressure and adapting quickly to changing trends and customer needs.
Always looking for creative ways to enhance the customer experience and differentiate our brand in a competitive market.
You demonstrate the highest levels of integrity and discretion, crucial when dealing with high-value merchandise and VIP clients.
Very comfortable with digital tools for inventory management, customer relationship management, and social media marketing.
Proven track record of increasing sales and profitability.
Fluency in English; Spanish or other languages a plus.
Proficiency in retail management software and MS Office suite.
Preferred Skills:
The ideal candidate will not just manage the store, but will become a true ambassador for their brand, embodying the luxury lifestyle and values we represent.