Job Description:
Role: ServiceNow SAM ProLocation: Florham Park, NJ - OnsiteContract Role***Need only USC, GC & EADs on W2****** No H1B**Expecting +15+ years of hands-on experience in ServiceNow SAMPro Process Implementation Key factors to consider:
- Experience in implementing SAM Pro with the top 10 publishers
- Managing 20k+ entitlements
- Integrating Large global (across 173 Countries) SaaS/Cloud applications with high amount of custom integrations
- Assume a semi-robust CMDB system & HAM/ITAM already in place
- Expect to finish the project within a timeline of 6 months
Must Have Technical/Functional Skills
- Minimum 10+ years of relevant experience in Hardware and Software Asset Management lifecycle and Software License Compliance Management
- Strong understanding on various publisher licensing models (i.e. Processor based, Core based, Floating Users)
- Should have excellent knowledge on building processes and procedure documents and explain the possible outcomes of each process with SAM process.
- Very strong focus on process and ability to document procedures
- Expert in complex publisher licensing i.e. Microsoft, Oracle, SAP, Vmware, Symentec (at least any one)
- Must know about different data attribute required to calculate license consumption
- Ability to work with data from various systems to locate information such as Contracts, purchase records, license agreements, etc.
- Basic understanding of different discovery tools (i.e. ServiceNow Discovery)
- Exceptional communication skills (English language)
- Ability to effectively manage people and process
- Expert in data management tools (MS Excel, Smartsheets, MS Access)Experience Required
- Experience with SAM Pro
- Experience in a global or large company with>10,000 hardware assets or>1,000 software titles
- ITIL trained/Certified
- Certified in any SAM program (CSAM) (Desired)
- Know SQL data schema and query writingRoles & Responsibilities
- Building End to End SAM operations and administration including software data quality check, data processing and reporting
- Bring in best practices related License consumption reporting with using SAM tool
- Enable automation best practice for collection and normalization software discovery data from various discovery tools
- Documents software request management and license compliance process, procedures, and roles & responsibilities
- Share ideas and implement improvement initiatives in software asset and license compliance procedures
- Document procedures & communication templates for software non-compliance situations
- Execute tasks to bring software titles back into compliance per documented procedure