Job Description:
Business Software Support Specialist
Daily Responsibilities:
- Complete a high number of basic technical support tickets (around 20-25 per day)
- Respond to customer needs in a timely and efficient manner
- Create and Maintain Detailed Comments in support request tracking system for business software issues
- Monitor Ticketing System (JitBit) to provide timely response to software issues
- Provide Customer/Branch Support to Resolve IT Related Problems- Mostly Surrounding the Go-Live of Nortridge Loan Servicing (NLS)
Requirements:
- Excellent Customer Service Skills
- Proven Ability to work in a fast-paced environment
- Previous Experience with JitBit or other ticketing software
- Proficient/Experienced with MS Office Suite Products (office, teams, excel, Etc.)
- Basic Understanding of financial services industry/loans
- 1+ Years of Work Experience working in a Customer Support/Call Center Position
Preferred Qualifications
NLS or DL4 is a great plus!