Provide strategic direction and leadership for DaaS and Digital Workplace Services, overseeing strategic technology planning, innovation, process and operations, client acquisition, and GTM strategy and partnerships.
Collaborate with leadership, internal stakeholders, external OEMs, and partners to build out all aspects of the Modern Workplace Service portfolio, including product roadmaps, metrics/KPIs, product messaging, pricing, and SLAs.
Head of operations, delivery, strategic planning, contract lifecycle management, and customer service/support for all user computing and virtualization services delivery to a global multi-year, multimillion-dollar marquee account with 350K+ end-users.
The JD for our requirements.
Operations management and SLAs for Data center and multi cloud platforms.
Service improvement, automation
Escalation and major incident management
Client governance and relationships
Revenue, P&L, budget management
Resource management of 400+ in global settings
Ownership of overall operations, reporting with 32K server estate, 36K ticket volumes.