The IT second-line Support Engineer role is within the IT Service Desk Team. Your purpose is to help resolve complex technical issues related to our systems and applications. This position serves as a point of contact for our US-based staff and will require support in all aspects of IT across the group.
Technical Skills
Good Knowledge, hands-on work and configuration on Azure
Supporting predominantly Microsoft 365-based products and end-users
Strong knowledge of Microsoft technologies. Active Directory, Entra, SharePoint, 365, Windows 10/11
Software installation and troubleshooting.
Creation and management of user accounts.
Raising issues, and calls, and liaising with third-line support.
Prompt response and resolution of support calls.
Escalating issues that cannot be resolved at 1st level.
Assist IT Services Team Leader and Group IT Manager: