Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
Responsible for proper documentation in the AR system.
Must be able to analyze customer payment trends and make suggestions to mitigate account balances.
Must have the ability to quickly review account history, payment and credit information to articulate a resolution
Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
Provides communication to customers via telephone, computer, and written correspondence regarding account's status, and obtain payments or develops resolution plans up to and including payment.
Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
Process customer payments and provide customer documentation as needed.
Perform functions within established guidelines and release orders
Performs related duties as assigned.
Collections/ Accounts Receivable Specialist
Core essential skill:
Analytical skills
Mid-level Excel skills
Worked with national type of accounts, as an example Walmart, Target CVS, Macy's etc.
Minimum High School Diploma or GED
At least 5 years experience making outbound calls to customers to resolve balances deemed past due.
At least 5 years experience using an Accounts Receivable (AR) system.
Minimum of Associates Degree Preferred
Minimum of Five (5) years of business to business collections experience