We are seeking a skilled Helpdesk Technician to provide technical support and assistance in setting up Cisco phones and office workstations. The ideal candidate will have experience in configuring and troubleshooting hardware and software, ensuring smooth and efficient operations within the office environment.
Key Responsibilities:
Cisco Phone Setup: Configure and install Cisco phones, including setting up directory numbers and voicemail using Cisco Unified Call Manager and Cisco Unity Connection. Workstation Setup: Install, configure, and maintain office workstations, including hardware and software components.
Technical Support: Provide front-line support for hardware and software issues, responding to queries via phone, email, or in person.
Troubleshooting: Diagnose and resolve technical problems related to computer systems, LAN/WAN networks, and other office equipment.
User Training: Train end-users on the proper use of hardware and software, including new technologies and best practices.
Documentation: Maintain accurate records of configurations, installations, and troubleshooting activities.
Inventory Management: Track and manage IT assets, ensuring all equipment is accounted for and up to date.
REQUIRED SKILLS AND EXPERIENCE
1+ years of experience in IT
Ability to work 100% onsite Experience setting up computers, monitors, and work stations
Compensation:
$18/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.