Our client is seeking a Level 1 Helpdesk Technician with at least 1 year of experience in IT. The successful candidate will be responsible for setting up workstations, computers, and Cisco phones, providing essential technical support to users.
Key Responsibilities:
Set up and configure workstations, computers, and Cisco phones.
Provide first-level technical support to end-users.
Troubleshoot hardware and software issues.
Assist with network connectivity problems.
Document and track issues using a ticketing system.
Maintain a high level of customer service and professionalism.
Qualifications:
Minimum of 1 year of experience in IT support.
Proficiency in setting up and configuring workstations, computers, and Cisco phones.