A Japanese CPA firm is hiring an IT Help Desk Specialist. ?The IT Help Desk Specialist will be responsible for working with end users to resolve simple to complex technical issues in a geographically dispersed environment. The ideal candidate must have strong technical troubleshooting skills spanning areas including applications, operating systems, hardware, and networking/internet connectivity, among others, and will possess excellent communication skills. I
n addition to their day-to-day support activities, the selected candidate will assist the team in identifying areas of improvement when it comes to issue resolution processes, and documentation, among other areas to ensure the team continues to provide efficient, effective, and best-of-class support to all end users as our organization grows.F
inally, the job requires staying updated on industry trends and recommending improvements to enhance the overall efficiency and reliability of IT operations.T
his department offers a high retention rate and a comfortable working environment. They prefer candidates who can adapt well to an environment where Japanese is used and Japanese/Asian culture is prevalent.E
ssential Duties?
-? ?Provide first-line technical support to internal users via phone, email, or in person- PC/La
ptop repair including cloning hard drives and hardware diagnosis- Set u
p new computers in a domain environment- Diagn
ose and resolve user software issues, printing, email, internet, wireless and local area network access problems- Provi
de training and support to users on IT-related topics- Willi
ngness to work a flexible schedule as required by the task or project at hand- Addit
ional duties as requiredWorking
Hours, Working styleM-F 8:3
0-17:30For the
first year or so, the firm generally requires daily attendance at the office. After getting accustomed, there is flexibility to switch to coming to the office only when necessary.Working
Location?Torran
ce, CA, 90502?Salary/Benefit$62,0
00-68,000 (Ann
ual evaluations are conducted, and promotions and salary increases are possible based on performance.)-Medical, Dental, V
ision Insurance-STD, LTD Insurance
-401kHolidays?Satur
day,
Sunday,
HolidayPaid Time Off (16 days a
year)Qualifications?- Bachelor
's degree in C
omputer Science, Information Technology, or 2-5 years of relevant work experience.- Excellent communication and i
nterpersonal skills, with the ability to effectively communicate technical information to non-technical users.- Strong analytical and problem
-solving abilities.- Ability to complete tasks in
both a professional and timely manner with minimal supervision.?-? Experience with:
;Required: - W
indows Operating Syst
ems - Microsoft Active Direc
tory (AD) - Microsoft Office suite
of products - Basic networking conce
pts, protocols, and equipment Preferred: - Micros
oft Azure and 36
5 - Microsoft Collaboratio
n tools: SharePoint, Teams, OneNote, etc. - Exchange Online &