5 plus years' experience with Windows 10; experience with Windows 11
5 plus years' experience with Apple Mac laptops, MacOS and Office for Mac
5 plus years' experience with Microsoft Office Suite, with recent experience with versions 2016, 2019, 2021
5 plus years' experience with Anti-virus\Anti-spam solutions (Trend Micro, Cisco Secure Endpoint preferred)
5 plus years' experience with Microsoft Active Directory user administration
5 plus years' experience with Cisco UCCX, CUCM, Unity administration
Working knowledge of TCP/IP and the OSI reference model
Strong analytical skills and ability to solve problems
A thorough knowledge of computer networking essentials
The responsibility for the position of Technical Support Specialist include, but are not limited to the operational integrity, confidentiality and availability of the IT Helpdesk. This will include the support of desktop and laptop computers, software, configurations and associated peripherals of the organization. The ideal candidate must be able to solve user problems and know who to call to get a problem fixed. In addition, they must be able to effectively work independently as well as with others.