The Director of IT Infrastructure Services leads the vision, strategy, and execution of enterprise-wide IT infrastructure, focusing on efficient and cost-effective support for business operations. This role manages both cloud and on-premises infrastructure across all locations, including networking, storage, and cloud technologies like IaaS and SaaS.
Responsibilities:
Develops a strategic roadmap for technology infrastructure, guiding program goals and growth-aligned transformation initiatives.
Defines, updates, and monitors infrastructure Service Level Agreements to ensure performance standards are met.
Oversees the management of telephone and unified communications systems.
Plans and executes infrastructure services for acquisitions throughout integration phases.
Ensures disaster recovery plans are current, compliant, and regularly tested to address evolving business, environmental, or regulatory needs.
Implements infrastructure in line with security policies, supporting IT asset and data protection.
Translates business requirements into IT operational needs, recommending infrastructure and systems management solutions.
Reviews and approves IT infrastructure designs to align with company and departmental priorities.
Requirements:
Bachelor's degree in computer science or a related field required.
Over 15 years of IT infrastructure experience, including at least 8 years in a leadership position.
Proven experience collaborating with IT vendors and/or Managed Service Providers, ideally in large, complex, outcome-driven environments.