-Experience setting up computers, monitors, and workstations
Nice to Have Skills and Experience
Experience setting up Cisco phones (VOIP)
CompTIA A+ certified
Job Description *
We are seeking a skilled Helpdesk Technician to provide technical support and assistance in setting up Cisco phones and office workstations. The ideal candidate will have experience in configuring and troubleshooting hardware and software, ensuring smooth and efficient operations within the office environment.
Key Responsibilities:
-Cisco Phone Setup: Configure and install Cisco phones, including setting up directory numbers and voicemail using Cisco Unified Call Manager and Cisco Unity Connection.
-Workstation Setup: Install, configure, and maintain office workstations, including hardware and software components.
-Technical Support: Provide front-line support for hardware and software issues, responding to queries via phone, email, or in person.
-Troubleshooting: Diagnose and resolve technical problems related to computer systems, LAN/WAN networks, and other office equipment.
-User Training: Train end-users on the proper use of hardware and software, including new technologies and best practices.
-Documentation: Maintain accurate records of configurations, installations, and troubleshooting activities.
-Inventory Management: Track and manage IT assets, ensuring all equipment is accounted for and up to date.
The hourly pay for this position is between $15-$20/hr depending upon experience and qualifications.