Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes "yank the tank" and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.
What does an IT Systems Analyst do at Rinnai?
This position is responsible for successfully providing the following system analyst functions and network/telecommunications administration functions.
This position is located at 500 The Lakes Parkway Griffin, GA.
Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.
RESPONSIBILITIES:
Provide help-desk support, network support, and participate in developing strategic goals for the Information Technology Plan, as required
Liaison with IT vendors
Assist in providing support in the implementation, documentation and training of hardware and software; assist in the development of procedures and practices and testing of network and desktop software and hardware products; research products and vendors
Perform intra-group roles with the Network and Telecommunications Systems Group
Embrace and support growing business demands in a changing environment
Act as a primary POC for all systems related incidents and communicate with ELT
Monthly reporting of incidents, request, problems, and changes resolutions
Create and maintain System Policies where needed
Design and enact current and relevant Systems/Applications training
Maintain and monitor physical inventory of Rinnai Assets
Handle system related events and incidents
Disaster/Incident Recovery
Various projects as requested
Awareness and compliance of Company Policies and Procedures
Generate Reports as requested by management
Remain informed about the latest productivity and support technologies
Remain proficient in all the end user technologies used by Rinnai Corporation
Other duties and responsibilities as assigned
KNOWLEDGE
Knowledge of Windows desktop Operating Systems 10 and 11, Server 2012+
Experience with ServiceNow, Azure/M365, Intune
3 years' experience in equivalent role
Familiarity with manufacturing environment a plus
SKILLS
Well-developed analytical and problem-solving skills.
Ability to document processes
Familiar in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated
Excellent Communication/Documentation skills and strong customer-service orientation
Must be able to manage multiple projects at one time
REQUIREMENTS:
KNOWLEDGE
Bachelor's degree in Information Systems or related field or equivalent experience
Minimum 3 yrs experience in a data processing environment equivalent to a microcomputer specialist performing configuration, implementation, administration and support of LANs
Minimum 2 years of experience in developing and maintaining database systems and department wide applications.
SKILLS
Familiar with all aspects of the IT Industry; including network and telecommunications support services; computer hardware and software applications and associated security and backup procedures; modern office methods
Project management
Certifications (MSDBA, MSCAD.NET or MSCD.NET) preferred.
ABILITIES
Effective time/goal management of competing priorities
Ability to be on 24-hour on-call status
Collaboration
Minimized system 'Down time' events.
Successful creation and maintenance of database warehouse providing decision support systems to executive decision-makers.
Daily monitoring of automated system jobs and events.
Helpdesk and Network support
Timely submittal of standard deliverables.
Observance of Rinnai's Ethical Standards
Adherence to Rinnai's Charter, Policies, and Codes of Conduct
Physical Requirements
Physical Activities
Remaining in a stationary position, often standing, or sitting for prolonged periods.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Physical Demands
Sedentary work that primarily involves sitting/standing.
Environmental Conditions
No adverse environmental conditions expected.
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend's discounts
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.