The Malin is a work-focused members club offering neighborhood spaces that inspire you to work beautifully. Where members are surrounded by thoughtful design, not distraction. From our SoHo, New York City flagship to around the world, one promise lives at the heart of every location: The Malin offers beautiful spaces that enable your best work.
With the evolution of work culture presenting growing demand for new, flexible workspace solutions, The Malin occupies a unique position in the market, providing a custom-designed, high-touch, and hospitality-driven offering with options for companies and entrepreneurs alike. We opened our flagship location in SoHo at 32 Mercer Street in November 2021 and have since rapidly expanded to Williamsburg, West Village, and Nashville (Wedgewood Houston, South Gulch), with more sites slated to open by the end of this year, including Austin, TX, NoMad and Savannah, GA.
As we continue to facilitate the future of work and grow The Malin brand across North America, we are looking for a highly effective, and ambitious hospitality professional to join our team.
Position Summary:
As a part of the Member Resource team, your role is integral to the member experience at The Malin and responsible for establishing meaningful relationships with members, providing best-in-class service, and maintaining a seamless operation of the space. This is a full-time position and requires on-site presence.
An ideal candidate will have a passion for exceptional hospitality and a strong desire to develop an understanding of the comprehensive business. This role presents a great opportunity for accelerated growth and progression during an exciting time for an early stage company.
Key Responsibilities:
Member Support: Serve as the primary resource for on-site support, demonstrating a deep knowledge of The Malin brand and its offerings. Act as the first point of contact for members, addressing their unique needs and work styles to provide tailored solutions.
Operational Excellence: Oversee the maintenance of the space, ensuring impeccable standards of cleanliness and appropriate use of various areas. Manage meeting room bookings and related requests.
Service Delivery: Deliver best-in-class hospitality and service, including specialized tasks as designated by the General Manager. Assist with troubleshooting technical, operational, and facilities-related issues as needed.
Administrative Tasks: Handle incoming calls and emails, ensuring efficient communication. Support all general day-to-day operational needs with guidance from management.
Skills:
Customer Service: Proven experience in delivering exceptional customer service and resolving issues effectively.
Operational Excellence: Ability to maintain seamless operations and uphold brand standards.
Tech Savvy: Willingness to learn new systems and platforms.
Communication: Excellent verbal and written communication skills.
Attributes:
Empathetic and Energetic: Proactive and assertive, capable of working effectively both autonomously and collaboratively.
Detail-Oriented: Strong attention to detail with a passion for delivering exceptional customer experiences.
Proactive Self-Starter: Driven to make a high impact within a passionate team and a rapidly growing brand.
Benefits:
PTO entitlement:
Vacation time (10 days with an additional 5 days in your 2nd year)
Sick time (5 days)
Observed holidays (12 days)
Parental leave (16 weeks at full pay after 12 months of employment)
Benefits package:
Comprehensive Health, Dental
Commuter benefits
Partner discounts
Pet insurance
401K
Internal growth and development pathway within an exciting new startup.
Diversity & Representation:
The Malin strongly advocates for representation and diversity within our team and is committed to extending Equal Employment Opportunities to qualified applicants and employees regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.