Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.
WHO WE ARE
At IVitamin, we believe that wellness is a journey defined by its ups and downs and the only true way to enjoy the lifestyle you chose is to feel your best while you experience it.
Put simply - Feel your best, be your best, live your best life.
Whether you're a tireless mom, devoted athlete, busy entrepreneur, or a wanderlust traveler - IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness.
Our WHY- At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do. By keeping this mission in focus, we are building a business that truly serves our community's definition of success in wellness and vitality. Join our IVitamin team to help clients feel their best, be their best, and live their best!
Our Infusion Hydration Lounges are boutique medical facilities located in downtown Austin and North Austin, designed for the health-conscious and wellness-driven. We offer a range of IV vitamin hydration therapies and regenerative IVs both in our lounges and through mobile services to clients' homes or offices. Our clients come to us looking to boost their energy, improve their health, and achieve balance through IV hydration therapy.
The best of the best may seem cliche but to our team at IVitamin it is the foundation for which we are built. When it comes to patient safety, quality of care and client experience nothing but exceptional is acceptable. These are the core values we use to define quality of work for performance reviews as well as recognition, rewarding, growing with the company and at times parting ways with the company. It is our goal and mission that every employee should be fulfilled and that the best fit needs to be for both the company and the employee.
Our Core Values are:
Exceptional Safety: Our top priority is patient safety, backed by a medically licensed team and our pharmacist Co-Founder who oversees all formulations and services. We maintain rigorous protocols that are regularly updated, with industry experts to ensure the safest administration methods.
Exceptional Service: Our team delivers warm, passionate care with a professional flow that includes massage chairs, blankets, and customized IV services upon demand. We exclusively hire "IV Ninja" specialists who confidently achieve first-attempt IV success, ensuring every client receives exceptional care from the moment they walk through our doors.
Exceptional Wellness: As Wellness Warriors, we maintain industry-leading expertise in all our products and services, focusing on educating clients about their path to optimal wellness. We demonstrate this commitment through required consultations with our nurse practitioner for advanced services like Exosomes, medical grade supplements or micro nutrient testing. We pride ourselves on offering a membership option to help clients be consistent with their services to see optimal results.
**If our culture and mission does not resonate with you, please do not bother applying.
JOB DESCRIPTION
The IVitamin team is looking for a results-driven and detail-oriented Director of Operations. The Director of Operations is responsible for optimizing the team's day-to-day execution across the business. They design and implement company infrastructure & processes to boost productivity & efficiency, while reducing friction and mitigating/preventing day-to-day fires.
The Director of Operations' goal is to make the company operate as smoothly and efficiently as possible. The Director of Operations leads major company initiatives / projects, and holds the team accountable to completing them. The application code word is EMPOWER. The Director of Operations is a highly skilled strategic thinker. They anticipate and solve problems in a self-directed way. The Director of Operations is obsessed with data. They empower and build a team around them. The Director of Operations manages people effectively and creates ascension and disciplinary plans.
This is an in person full time position. This is a critical position within the business, as such, we host a rigorous, 4-part application process.
RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE):
This position will work very closely with the CEO
Define KPIs and measure data per department, creating dashboards to deliver insights
Recruit, manage, promote, train, develop, and discipline people effectively
Implement management systems that hold people accountable to projects and tasks
Complete company objectives and projects on time
Set agendas, facilitate, and optimize meetings
Find new opportunities for efficiency gains
Oversee finance and client billing, cutting waste and increasing profitability
Remove stress from the executive team as much as possible, including preparing visual company status reports
Directly oversee the team, ensuring they are fulfilling responsibilities, meeting requirements, and producing expected results.
Document company procedures and build upon/update as necessary.
Ensure that the team is correctly following all workflows & SOPs
REQUIREMENTS (EXPECTED PROFICIENCIES):
Proven results increasing team efficiency & performance, and generating scalable growth as a digital Director of Operations or similar position.
Exceptional attention to detail, time-management and organizational skills.
Mindset & drive -- you hold yourself accountable to the highest standards of performance and are resilient in the face of obstacles or failure.
Self-starter -- you are comfortable managing your schedule, your team, and meeting deadlines without direct supervision while working directly with multiple clinic locations.
Strong manager, and a keen interest to develop this skill set even further.
Candid & direct communicator, with strong interpersonal, verbal, and written communication skills in English
Highly resourceful, a natural problem-solver who loves learning new things.
Data-Driven - you are able to analyze data and make critical decisions based on the data collected.
Nuanced discerner - you have the ability to "see around corners" and ensure that the team and company are working toward the right things
Our hours are Tuesday to Thursday 10am - 4pm & Friday through Monday 10 - 6.
As part of the onboarding process, it is vital that our Director of Ops understands our business and unique bottlenecks that affect it based on weekday to weekend customer flow at all of our locations, so unique hours may be necessary during the probationary period that will include some weekends.
This is an in person position, located in Austin, TX working between both of our locations.
A+ PLAYER COMPETENCIES
Efficiency: Able to produce significant output with minimal wasted effort
Honesty / Integrity: Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, speaks plainly and truthfully
Organization and Planning: Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities.
Aggressiveness: Moves quickly and takes a forceful stand without being overly abrasive.
Follow through on commitments: Lives up to verbal and written agreement regardless of personal cost
Intelligence: Learns quickly. Demonstrates ability to quickly and professionally understand and absorb new information.
Analytical skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
Attention to detail: Does not let important details slip through the cracks or derail a project.
Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
Proactivity: Acts without being told what to do brings new ideas to the company.
Experienced manager with a background and professional track record in training, mentoring & growing leaders within a business unit.
EOS Integrator is a plus plus.
BENEFITS
Year One on track earnings is $110K to $150K total, commensurate with experience.
W2
Health Share Membership Plan - Covers Preventative Care
401K Matching
15 Days PTO
Observe all US Holidays plus Christmas Eve, Thanksgiving Eve
Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.
HOW TO APPLY
If you are interested in this position, please submit an application at the following link.
https://eltiunaqqfh.typeform.com/to/BEyiB96f
Our team will review your application and get back to you shortly. We look forward to hearing from you!
DISCLAIMER:
Spyglass Ops is an authorized representative of IVitamin. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing business. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.