Community Engagement Manager at BeyondSoft Consulting, Inc. in Redmond, Washington

Job Description:

Community Engagement Manager

US-WA-Redmond

Job ID: 2024-10312
Type: Regular Full Time
# of Openings: 1
Category: BCI
Redmond, WA

Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our client is looking for a Data Center Stakeholder & Community Engagement Manager for a 100% remote role.

As the Community Manager for Ara: History Untold, you’ll be the bridge between our passionate player community and our development team. Your primary responsibility is to foster an engaged, positive, and inclusive community across our forums, social channels, and other digital platforms. You will shape the community’s voice, track sentiment and feedback, lead a team of volunteer moderators, and develop a community strategy that keeps players excited, informed, and involved in the world of Ara: History Untold

Responsibilities

Community Engagement & Moderation:

• Actively participate in community discussions across forums, social media, and official channels, representing Ara: History Untold and fostering a positive environment.
• Collaborate with and manage a team of volunteer moderators to ensure community guidelines are upheld, addressing issues promptly and respectfully.
• Organize community events, AMAs, and contests to engage and reward players.

Sentiment Analysis & Feedback Tracking:

• Regularly monitor community sentiment across platforms, synthesizing key takeaways, recurring themes, and areas of opportunity.
• Report insights and actionable feedback to internal teams, working closely with game development, marketing, and support to address community needs and questions.
• Utilize community metrics to track engagement, sentiment changes, and the impact of community initiatives over time.

Community Strategy Development:

• Develop and execute a comprehensive community strategy, focusing on fostering loyalty, growing community engagement, and nurturing a positive, inclusive atmosphere.
• Identify opportunities for unique community content, including guides, developer diaries, and fan spotlights to enrich the player experience.
• Implement and evolve a community roadmap that aligns with game updates, marketing campaigns, and other key moments in Ara: History Untold’s lifecycle.

Crisis & Reputation Management:

• Serve as the community's voice in crisis situations, handling issues with professionalism and empathy, and ensuring timely, transparent communication with players.
• Manage escalation protocols for player issues, coordinating with internal stakeholders to address critical concerns effectively.

Content & Communication:

• Create and schedule community updates, patch notes, and announcements, ensuring they are clear, engaging, and aligned with the game’s tone.
• Work closely with the marketing and content teams to ensure that all communication reflects the brand voice and values.

Qualifications

• Must have 3+ years in a community management role within the gaming industry or a related field.
• Must have 2-4 years of experience with managing a sentiment reporting tool like Sprinklr, Hootsuite, or Google Analytics.
• Must have 2-4 years of experience with web forum software such as Discourse or backend software like WordPress.
• Must have 2-4 years of experience with interacting with communities, managing sentiment, and organizing moderators.
• Should have experience managing community platforms (forums, Discord, social media) and utilizing tools for sentiment tracking and analytics.
• Should have background in working with moderator teams or volunteer management.
• Should have strong written and verbal communication skills, with the ability to represent the brand effectively across different platforms.
• Should be proficient with social media and community management tools; familiarity with sentiment analysis platforms is a plus.

Bonus Points:

• Familiarity with Ara: History Untold and the history/strategy gaming genre.
• Experience with content creation, such as streaming, video editing, or blogging.
• Understanding of SEO and digital marketing principles.

WHAT WE HAVE TO OFFER:
Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $45/hr- $47/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• Position location: Remote
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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