Escort Associate at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

Under general supervision and following established procedures, Escort Associate performs a broad range of activities. The Escort Associate will actively support the day-to-day operations of Customer Service/Patient Escort within Materials Management, focusing on the delivery of patients, medical supplies, and specimens. Escort Associates will work closely with Customer Service Representatives, Team Leaders and Supervisors in order to deliver the highest level of service that meets and exceeds our department standards and service guarantees.


• Primary job functions of Escort Associates is the care and pick up and escort of patients to final destinations. Deliver supplies to units as needed and per ticket. The pick up and drop off of specimen deliveries, whether rounding or call down.


• Transport patients via stretcher, wheelchair, or bed. Patients move to and from test sites, patient floors, and physicians'offices. Specimen are also picked up and dropped off at the various labs. Supply and equipment deliveries are also moved throughout the patient units and OR floors.



Qualifications

High School diploma or GED equivalent

• Minimum of 2 years of Customer Service or similar work experience required; healthcare setting helpful.