Front of the House Manager at Drive Shack in Washington, Washington DC

Job Description:

Overview

About Puttery

Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it's for a special event, a date night, or a casual outing with friends.



Responsibilities

Responsibilities:



Bar Front of House Manager:

• Oversee bar operations, including service quality, cleanliness, and inventory management.


• Conduct bar meetings and ensure adherence to steps of service.


• Maintain inventory control and collaborated with the team to ensure smooth bar operations.

Concierge Front of House Manager:

• Focus on providing excellent first impressions to guests.


• Deliver exceptional customer service and address guest inquiries and needs.


• Ensure cleanliness and presentation of the initial guest contact areas.

Server and Server Assistant Front of House Manager:

• Train staff in menu knowledge and reinforce service standards.


• Develop and implement processes and structures to enhance the overall guest experience.


• Maintain a strong focus on the steps of service for servers and server assistants.

General Responsibilities (All Front of House Managers):

• Collaborate and coordinate with fellow Front of House Managers to create a cohesive unit dedicated to hospitality and service excellence.


• Maintain a flexible schedule, including working on days, nights, holidays, and weekends.


• Uphold and enforce safety and sanitation regulations to ensure a secure and clean working environment.


• Foster effective communication between guests, front-of-house staff, supervisors, and managers.


• Assist with daily staffing, recruitment, training, and continuous development of front-of-house personnel.


• Manage shifts, ensuring the efficient flow of daily operations.


• Comply with health and safety regulations, minimizing risks to both employees and guests.


• Perform any other duties as requested by management.

Qualifications

Qualifications and Skills

• Preferably, two or more years of experience in the service industry as a manager.


• Familiarity with cash registers, point-of-sale systems, or reservation management.


• Friendly, outgoing, and adaptable to a fast-paced, high-energy environment.


• Willingness to work flexible schedules, including days, nights, holidays, and weekends.


• Strong organizational, teamwork, and multitasking skills.


• Excellent verbal and written communication abilities.

Puttery is dedicated to promoting equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application, hiring processes, and employment decisions. Puttery takes proactive measures to prevent retaliation and to cultivate a respectful, equitable, and inclusive environment for all team members.


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