Robert H Finke & Sons is a premier heavy equipment dealership specializing in [specific brands or types of equipment, e.g., construction, agricultural, or industrial machinery]. We pride ourselves on delivering top-notch service and support to our clients. We are currently seeking a dedicated and highly organized Warranty/Service Administrator to join our team and oversee warranty processes in our dealership.
Job Responsibilities:
Warranty Claims Processing: Review, process, and manage warranty claims for heavy equipment in accordance with manufacturer guidelines and dealership policies.
Customer Interaction: Act as the main point of contact for customers regarding warranty inquiries and concerns, providing timely and thorough responses.
Documentation Management: Maintain accurate records of warranty claims, service orders, and customer communications, ensuring all documentation is complete and compliant.
Collaboration: Work closely with the service department, parts personnel, and sales team to gather relevant information needed for warranty processing and issue resolution.
Reporting and Analysis: Generate and analyze warranty reports to identify trends, advise management on potential improvements, and ensure accountability within operations.
Vendor Liaison: Communicate with manufacturers and vendor representatives regarding warranty policies, guidelines, and potential escalations.
Training and Support: Assist in training service personnel on warranty policies and processes to enhance efficiency and customer satisfaction.
Willingness to travel locally and occasionally regionally to meet with clients or attend industry events.
Qualifications:
Education: High school diploma or equivalent; an associate degree or vocational training in business administration, automotive service management, or a related field is preferred.
Experience: Previous experience in warranty administration, service coordination, or customer service in the heavy equipment or automotive industry is a plus, but we are willing to train the right candidate.
Skills:
Strong organizational and multitasking abilities to handle various tasks efficiently.
Excellent verbal and written communication skills, tailored to effectively interact with customers and manufacturers. Customer service, and the ability to convey concerns and solutions between all parties involved. (dealership, customer, and manufacturer)
Proficient in Microsoft Office Suite and dealership management software.
Attention to detail, critical thinking, and problem-solving skills.
Ability to work well both independently and in a team-oriented environment.
We offer a competitive compensation package, including a base salary and commission structure, along with comprehensive benefits. Join our team and be part of our success!
To apply for this position, please submit your resume and a brief cover letter outlining your experience and qualifications. We thank all applicants for their interest, but only selected candidates will be contacted for an interview.
Please Email Resume to: info@finkeequipment.com or Call to schedule an interview: (518) 767-9331
Robert H Finke & Sons Inc: 1569 US 9W Selkirk NY 12158