Customer Service Representative at Kirby Offshore Marine Operating LLC in Houston, Texas

Job Description:

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

• Answer incoming phone calls.


• Attend daily meetings as required.


• Review traffic for status, accuracy, and report any potential problems to the appropriate department.


• Assign primary vessel group as required.


• Confirm trip requirements are met.


• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).


• Assist in the facilitating any action plans developed to address a problem.


• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.


• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).


• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).


• Schedule barges as directed.


• Send vessel orders as directed.


• Coordinate fleet departures/arrivals.


• Calculate and update ETAs on barges in Oasis.


• Call dock representatives to solicit status for barges prior to arriving port.


• Tender barges upon arrival in port as required.


• Document all pertinent trip information and complete reports and written turnover plans for shift relief.


• Coordinate trip requirements including but not limited to


• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.


• Communicate delays to Sales and customers.


• Monitor heating orders.


• Ensure appropriate traffic is correctly entered into Oasis.


• Act as ship agent (cleaning, fueling) when required.


• Assess all criteria to determine shore tankermen service.


• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.


• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.


• Organized, detail-oriented and accurate.


• Self-motivated and multi-task oriented.


• Strong written and verbal communication skills.


• Ability to operate standard office equipment such as a personal computer.


• Identify and review upcoming requirements (orders).

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.