Field Service Engineer at Intellisource in Worcester, Massachusetts

Job Description:

Job Description

IntelliSource is searching for a Field Service Engineer to join our biotech partner's team. This role will be traveling around the Alabama, Jackson, MS and Tallahassee, FL area servicing ICPMS/ICP-OES/GC and LC equipment vital to our partner's operations. This Mid-level role comes with robust training and great long-term growth potential within the team and department. Must be willing to do daily a d overnight travel to customer sites.

Pay-65k-70k yearly based on experience

Schedule -M-F (overnights required occasionally)

Field Service Engineer - Responsibilities:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor Inductively Coupled Plasma Mass Spectroscopy (ICP-MS/ICP-OES) and GC/LC equipment. Our varied product lines include hardware, software, networking products, and operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites


• Diagnoses and resolves product performance problems


• Performs maintenance and repairs


• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance


• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business


• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software


• Train other field engineers and customers in the solutions

Field Service Engineer - Job Requirements:

• Bachelor's Degree within the science field - e.g. Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or similar


• Strong technical skills


• Demonstrated ability in a similar position or as an end-user preferred


• 3-4 years experience with ICP-MS/ICP-OES/GC/LC instruments preferred


• Experience with troubleshooting and problem-solving


• Verbal and written communication is clear, respectful and timely.


• Must have a valid Driver's License • Must be willing to travel throughout Alabama, Jackson MS and Tallahassee FL

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

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