Client seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and enrich their lives. Stanford's Business Affairs provides administrative policies, infrastructure, systems, servic and support for the benefit of the university community. Financial Management Services (FMS), a department within Business Affairs, is responsible f creating an ecosystem which promotes innovative and sound financial administration policies and practices that balance controls, compliance, and customer service. FMS is primarily responsible for financial policy oversight, quality assurance and financial services at Stanford University and its affiliated entities. It also serves as a liaison to the hospitals and the Stanfo Linear Accelerator Center (SLAC). The FMS work environment is grounded by core values that include cultivating growth, celebration and appreciation, and collaborating with curiosity in order to nurture an inclusive environment where everyone is valued, respected, and can thrive.
Core Duties
? Respond to customer inquiries via phone, email, support request system and Slack in a timely and professional manner.
? Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
? Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
? Provide travel program information and resources to help customers make informed decisions.
? Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
? Participate in team meetings.
? Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
? Run ad-hoc reports and organize content in Google drive
Requirements:
Minimum Requirements:
? Proven experience in customer service or a related field.
? Proficiency in using Google Suite and Microso
Education and Experience
? High school diploma or equivalent plus five years professional experience or Associate Degree plus two years professional experience
Duration of project (start and end date): Start as soon as possible. Duration of assignment is expected to be six months.
Full time or part time: Full time
Number of hours per week: 40 hours per week
Shift timing/schedule: 8am to 5pm PST, Monday - Friday
Will the resource be working with minors? No
How many years of experience are required? Two years' experience working in a professional environment if they have an associate degree. Five years' experience working in a professional environment if they do not.
Will this role extend or possibly convert to a Stanford FTE? There is a possibility that it could extend.
Top 3 requirements to hire?
Proven experience in customer service or a related field.
Proficiency in using Google Suite and Microsoft Office Suite.
Excellent verbal and written communication skills.
Title: Travel Customer Service Specialist
Location Address: Stanford University, University Hall, 485 Broadway, Redwood City, CA 94063
Remote/onsite/hybrid: Hybrid. Required to be in the office on Wednesdays.