The ideal candidate for a Data and AI Leader role possesses a unique blend of technical expertise, strategic vision, and leadership skills. This individual serves as a bridge between the realms of data science and artificial intelligence, driving innovation and maximizing the potential of data-driven technologies. Here's a summary of the key qualities and qualifications:
Objectives of this role
Serve as the main point of contact in all Data & AI engagement to client concerns and needs.
Manage $10M+ large strategic accounts on growth and customer satisfaction.
Build and strengthen client relationships to achieve long-term partnerships.
Work with sales and other internal teams to develop strategic solutions and ensure KPIs are being met.
Thrives in an ever-evolving Business and Technology landscape.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Responsibilities
Handle inquiries and requests from customers and address their needs.
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
Meet regularly with other team members to discuss progress and find new ways to improve business.
Generate progress reports for clients and senior leaders within the organization.
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Manage organizational deliverables by using industry standards methods.
Required skills and qualifications.
Proven specialization and expertise in Data & AI.
Ability to multitask and juggle several responsibilities simultaneously.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Crafted Statement of Work, Proposals, Master Services Agreements, Service Level Objectives, etc.
Managed revenue of the assigned client/s including managing profit and loss of the assigned account.
Engaged global practice and solution team which wins high value contracts.
Acted as Trusted advisor to the clients.
Preferred skills and qualifications
Orchestrates the activities between HCL and Clients at various levels - Executives to Technologists
Finds opportunities to engage the clients in a structured way by building winning Proposals.
Proactively creates initiatives to share thought leadership.
Demonstrated leadership by engaging the organization to deliver industry differentiating solutions.
Plan for resources with the right skills and knowledge for effective engagement on the accounts.
Manage assigned human resources by leveraging the hire to retire process.