Technical Business Analyst at orthobrain® in Richfield, Ohio

Posted in Other about 3 hours ago.

Type: full-time





Job Description:

If you want to work hard and transform healthcare, read on.

ABOUT ORTHOBRAIN:

orthobrain is committed to transforming the way health care is delivered by creating access and affordability. We are focused on providing confidence and opportunity by enabling dentists to deliver great orthodontics to their patients, helping to find a way to provide care for 500M people in need of treatment. The best applicants for this job possess the following organizational values:

  • Owners Mindset means you take responsibility for assigned tasks, outcomes and being empowered to make the decisions that will lead to the best outcomes. You are essential to the team and its success.

  • Purpose Driven means you are committed to working toward the greater good. You desire to make a positive impact on society, by creating confidence and opportunity and greater access to orthodontic care.

  • Customer Focused means that you care about providing the highest quality experience to the clients you serve, and you aim to provide a meaningful experience to the people you support including your team.

  • Solve Together means you are active, thoughtful, and transparent when raising and solving issues to generate the best decisions and solutions. We celebrate wins together and strategize together when we are not meeting goals.

JOB SUMMARY:

orthobrain is looking for a charismatic individual to join the IT teamas our Technical Business Analyst. The right person will be an excellent written and verbal communicator and have a solid foundation of technical skills. This role will be responsible for working closely with our internal business teams to understand workflow, process and the overall tech platform. Translating business requirements will be a large part of the job as well as following those requirements from start to completion with our development team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Ability to gather business requirements
  • Evaluate and document business and workflow processes
  • Work closely with the development team on bug fixes and feature updates
  • Create release notes
  • Manage and investigate help desk tickets
  • Provide technical support for the orthobrain platform
  • Assist with tech deployments
  • Understanding of software lifecycle
  • Understanding of Agile and waterfall project management methodology
  • Knowledge of APIs
  • Lead reviews with internal teams
  • Ability to troubleshoot and investigate issues to find root cause

SKILLS REQUIREMENTS:
  • Self-starter / fast learner
  • Detailed and organized
  • Mindset needed for a startup company
  • Able to clearly articulate self
  • Enthusiastic, friendly
  • Excellent problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent documentation skills
  • A track record of following through on commitments

EXPERIENCE AND EDUCATION REQUIREMENTS:
  • Bachelor's degree in computer science, IT, or a similar field
  • 2+ years of experience in technical business analysis in a related industry
  • Proficient with Microsoft Office, especially Word and Excel
  • Experience in technical business analysis
  • Exceptional communication skills toward facilitating the use of software systems
  • Ability to maintain and improve internal business operations
  • Solid knowledge of relevant technology concepts
  • Experience in the dental field is a major plus

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