Executive Director of Client Services and Delivery at Synergy Interactive in New York, New York

Posted in Other about 3 hours ago.

Type: full-time





Job Description:

*This role will be hybrid in the Brooklyn area 2 days a week onsite*

About You:
  • Experience in setting strategic direction for delivery and client service, aligning with the overall company vision.
  • Proven success in leading Agile project teams and developing client relationships.
  • Ability to manage, lead, and grow senior business development teams across multiple locations.
  • We are skilled in supporting individual growth, enhancing team skills, and fostering development.
  • Impactful communicator and storyteller, capable of engaging and persuading stakeholders.
  • Strong ability to evaluate proposals, identify opportunities, and address concerns.
  • Skilled in making trade-offs to achieve commercial objectives without compromising quality.
  • Experience in growing accounts, understanding client life cycles, and offering long-term value.
  • Ability to guide teams in delivering complex digital products on time and within budget.
  • Experience working closely with various disciplines and fostering a learning mindset.
  • Ability to create clarity and navigate difficult projects or relationships.
  • Success in motivating diverse and talented teams to reach their full potential.
  • Recognized as a talented thought leader in your field.

Client Service Experience:
  • Build strong relationships with client stakeholders, representing teams, brand, and ways of working.
  • Analyze market trends, foresee client needs, and create insights to open new business opportunities.
  • Serve as a senior contact for client escalations, ensuring their needs and expectations are met.
  • Identify and implement new value propositions for existing and new clients to achieve commercial goals.

Delivery Experience:
  • Advocate for Agile delivery and team dynamics within the company and for clients.
  • Collaborate on client pitches and proposals, promoting Agile methods.
  • Support teams in holding difficult conversations and resolving conflicts.
  • Lead and manage the delivery team, ensuring high performance and professional growth.
  • Foster a culture of continuous improvement and Agile best practices.
  • Instill a learning mindset in the team and continuously review delivery methods to optimize outcomes.

Leadership:
  • Collaborate with the executive team to develop and execute strategic initiatives driving growth and efficiency.
  • Work with the executive team on internal and external project decisions.
  • Act as an executive sponsor for specific client projects.
  • Coach teams on converting opportunities into active work, leveraging team strengths for optimal results.
  • Promote a culture prioritizing people, diversity, equity, and inclusion, championing cross-discipline and cross-studio collaboration.
  • Mentor team members and champion a culture of learning and knowledge sharing.
  • Attend events to build awareness and leverage opportunities for the company.

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