Start your career with FCC and become part of our global team of passionate waste industry professionals.
Position Overview
The Operations Performance Manager is responsible for ensuring operational performance and consistency across the organization. This role supports and collaborates with the Regional Vice President, Site General Managers, Fleet Managers, Operations Managers, and Route Managers to improve efficiency, maintain safety standards, and drive operational effectiveness. Experienced Route Managers or Operations Managers encouraged to apply.
Primary Duties and Responsibilities
Labor and Efficiency Initiatives
Lead projects to improve labor efficiency through routing optimization and personnel analysis.
Manage key initiatives such as route conversions (e.g., REL to ASL) and container upsizing.
Track and report on regular and overtime hours for drivers, helpers, technicians, and hourly office staff.
Operational Processes and Best Practices
Implement company initiatives to standardize processes and improve operational consistency.
Provide leadership and system training to field personnel.
Financial Analytics and Budgeting
Support purchasing decisions for trucks, containers, and other equipment through financial analysis.
Review and analyze site Profit & Loss statements as applicable to operations and present findings to senior leadership.
Prepare annual budgets in collaboration with General Managers and the Regional Vice President.
Data Reporting and Metrics Management
Compile, analyze, and report on key operational data to identify areas for improvement.
Manage operational metrics, including payroll, maintenance, temp labor, route efficiency, and phone statistics.
Safety and Compliance
Oversee safety protocols for the collection business, including DOT hours, 3rd Eye observations, and compliance reporting.
Review driver video coaching events with area management.
System Support and Training
Provide support and training for operational systems, including:
ENWIS
Navusoft
Microsoft Suite (Excel and Power BI)
3rd Eye
Zignex (Routing Planner)
Other
This is a dynamic role within the organization. This role is expected to coordinate, communicate, and lead cross functional teams to ensure operational excellence in a wide array of operational goals.
This position plays a critical role in ensuring efficient and consistent operations while supporting the organization's overall goals.
Job Qualifications
Education:
Bachelor's degree in business, marketing, environmental science, or a related field preferred.
Experience and Competencies:
Minimum 3-years' experience in Operations, preferably in the solid waste, recycling, or environmental services industry.
Strong communication and interpersonal skills with the ability to build rapport with diverse clients.
Self-motivated with a results-oriented approach and the ability to work independently.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability
Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.