Posted in Management about 4 hours ago.
Type: Full-Time
Title- IT Systems Support Administrator
Team- Mission Support- Arts and Sciences
Work type- Onsite
The position will be located on the OU Norman campus with working hours of 8 am - 5 pm Monday - Friday. There is potential for after-hours/weekend work in the event of an emergency.
IT Systems Support Administrators play an essential role in providing system and solution administration, as well as device support for faculty and staff within the designated colleges and departments. This role reports to the Dodge Family College of Arts and Sciences Strategist (DFCAS) on the IT Mission Support Academics team, ensuring seamless operation and maintenance of IT systems for DFCAS. The IT Systems Support Administrator will focus on delivering high-quality customer service and technical support, both on-site and remotely, for university computers, mobile devices, peripherals, and applications.
This position requires a highly motivated individual who thrives in a dynamic, fast-paced team environment. As an embedded resource within the DFCAS, the IT Systems Support Administrator will manage technical projects, administer servers and services, and ensure network and IT security. They may also be responsible for managing aspects of the technology budget, ensuring cost-effective use of resources, and aligning with departmental goals. This role is integral in supporting research computing needs, developing long-term support documentation, and fostering strong relationships with faculty, staff, and researchers.
The successful candidate will provide timely and professional guidance through various IT support channels and will be the primary point of contact for multiple services, including facilitating the device repair process for specified areas, remote support tool administration, and IT systems management. They will work collaboratively with peers, other teams, and vendors to resolve complex IT issues and continuously improve the efficiency and effectiveness of the services provided.
Are you an individual who excels at problem-solving and enjoys creating clarity from complex requirements? Join our team and contribute to the mission and goals of the University while delivering an exceptional customer experience.
Duties-
Required Education: High school diploma or GED equivalent, AND:
Equivalency/Substitution: Experience or a combination of education and related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.
Skills:
Advertised Physical Requirements:
Departmental Preferences:
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Chickasaw Nation Industries |
Chickasaw Nation Industries |
Chickasaw Nation Industries |