Team Lead - IT End User Support & Services Americas - East at Leica Biosystems in Deerfield, Illinois

Job Description:

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Team Lead - IT End User Support & Services for Leica Biosystems is responsible for managing all aspects of IT end user support and end user device management in their respective region. This position is part of the global IT Support and End User Services organization located in Cincinnati, OH USA (alternate location: Deerfield, IL USA) and will be an on-site role. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the IT Support and End User Services - Americas East Team and report to the Senior Manager, IT End User Support and Services - Americas. Your main job priorities are ensuring high performance of End User IT services and customer satisfaction within the team that is "the face of IT." If you thrive in a fast paced IT Support role and want to strive towards a world-class IT Support organization -- please read on.

In this role, you will have the opportunity to:

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  Manage, mentor & coach a regional team of direct reports (FTEs and contractors) including performance management


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  Manage the lifecycle of tickets (incidents, service requests, problems) through to resolution - including direct tickets resolved by the Team Lead, as well as assisting team members with escalated support issues


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  Oversee the management of all end user devices (PCs, laptops, mobile devices, printers, conferencing equipment etc.) through their lifecycle, ensure device replacement cycle planning and execution


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  Procurement of IT equipment and services


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  Use Daily Management to ensure that SLA targets and KPI targets are being met and constantly improved


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  Develop and implement Standard Work


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  Maintain an excellent level of customer service

The essential requirements of the job include:

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  Completed IT apprenticeship or Bachelor degree in Computer Science or equivalent work experience


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  Expert level experience with IT hardware such as desktops, laptops, printers, conferencing equipment, mobile devices etc.


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  Expert level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop and server applications


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  Working level knowledge of tools like Microsoft End Point Manager, Lansweeper, Intune


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  Working level knowledge of ITIL V3 or ITIL V4 frameworks


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  Minimum of 1 year working experience in a similar role or 4 years in IT 2nd level support


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  People leader skills demonstrating proficiency across all Danaher Core Behaviors

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - travel in this role is typically 1 week per month (25%) for overnight travel, and is normally within the continental United States; there is a possibility of infrequent international travel, so having a US Passport is a plus


• Must have reliable transportation to the specified daily on-site office (Cincinnati or Deerfield)


• Ability to lift, move or carry equipment up to 50 lbs., most work will occur in an office environment, but occasionally visits will be made to other facilities such as manufacturing or warehouse sites.

It would be a plus if you also possess previous experience in:

• Industry Certifications such as CompTIA A+/Network+, MCP, PMP, ITIL


• Ability & desire to develop oneself and others


• Fluency in languages other than English

The salary range for this role is $90,000 - $110,000 annually. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.