Admissions Services Representative (Admissions Assistant) at Indiana University in Bloomington, Indiana

Job Description:

Department



INTERNATIONAL ADMISSIONS (BL-INTP-IUBLA)



Department Information




About the Office of the Vice President for International Affairs (IU Global)



The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University. We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.


Learn how OVPIA provides leadership and support for IU's international efforts.


Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredibly diverse international population at IU.


Read more about the Office of International Services



Job Summary



Department-Specific Responsibilities

• Interprets and explains a wide range of university and governmental policies and procedures involving official records and admissions requirements to students, faculty, parents, and the general public.


• Researches and responds to a broad range of inquiries from students, such as application status and completion, academic record, and broader admissions requirements, in addition to any other inquiries regarding International Admissions. Works with appropriate staff to ensure that client needs are met in the most efficient way possible.


• Maintains a working knowledge of international education systems.


• Monitors and processes a variety of e-forms and other requests from international students.


• Troubleshoots issues clients encounter and explains how to navigate the systems, use checklists, and submit e-forms.


• Responds to requests for information; determines appropriateness of release of information under established university and federal policies; transmits information, if appropriate.


• Processes and maintains official application records and admissions materials for international admissions at Indiana University.


• Answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.


• Assists in scheduling meetings with admissions staff for international student applicants.


• Serves as primary point of contact via phone and email inquiries on admissions process and status of applications for international applicants, academic departments, and other clients with requests for services and information related to international admissions and OIS procedures.


• Collaborates with units within International Admissions and ensures information is appropriately transmitted in an accurate and timely manner.

General Responsibilities

• Oversees the processing and evaluation of all applications for admissions into that school and accompanying material, such as transcripts, to determine eligibility.


• Maintains records and databases of applications; updates and purges as necessary; gathers and collates information from records and prepares reports.


• Reviews applications for completeness, contacts applicants for any missing information or to resolve discrepancies, and obtains any necessary information from other sources.


• Schedules and oversees any applicant interviews.


• Makes recommendations regarding admissions and financial aid decisions; contacts applicant regarding the decision on the admission application.


• Responds to phone and email inquiries on admissions process and status of applications; may assist in the design of recruiting events and materials.


• Counsels potential students regarding courses and grades required for admission.


• May supervise temporary staff in the admissions office; monitors and evaluates job performance.


• Maintains files and databases on students admitted into the school; generates reports based on this information.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Bachelor's degree

WORK EXPERIENCE



Required

• 2 years office or related experience

Preferred

• Experience handling complex customer service situations in a university setting.


• 2 years of experience in a complex customer services environment within a university setting.


• Experience with international admissions policies and procedures

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Highly thorough and dependable


• Commitment to working with people of diverse backgrounds

Preferred

• Familiarity with IU student systems and IU policies

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana


After an initial period of training that will take place in-person at the Ferguson International Center, this position may be eligible to work a hybrid schedule (mix between remote and in-person work). Approval for hybrid work is dependent upon the work needs of the department and is subject to change based on university policy and business needs.



Advertised Salary



$16.80 per hour ($34,944 annually)



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Intermediate


FLSA: Nonexempt


Job Function: Student Services


Job Family: Admissions & Recruitment


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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