IT User Support Specialist at Indiana University in Indianapolis, Indiana
Posted in Other about 3 hours ago.
Job Description:
Department
UITS UNIVERSITY ADMIN TECHNOLO (UA-CTUA-IUINA)
Department Information
At EITS, a division of University Information Technology Services (UITS), we empower success by delivering cutting-edge technology, tools, and services. UITS plays a vital role in supporting Indiana University's mission of excellence in research, teaching, outreach, and lifelong learning.
We foster a workplace culture that prioritizes growth, flexibility, and creativity while championing inclusion, diversity, and employee well-being through university-wide initiatives. As an Equal Opportunity Employer, we are committed to helping every team member realize their full potential.
EITS provides 24/7/365 IT support across IU campuses, specifically for high-profile executives and their teams, including:
- The President, Executive Vice Presidents, and Vice Presidents
- University General Counsel
- Office of the IU Indianapolis Chancellor
- IU Board of Trustees
Join us and contribute to a dynamic environment where technology meets innovation, and your skills help shape the future of IU.
Job Summary
- Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
- Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technologysolutions and their future releases, new product releases of client software, and emerging technologies, applications, andindustry trends.
- Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
- Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
- Communicates effectively with clients in resolving escalated issues.
- May provide informal and formal training to faculty staff and students on information technology.
- Adheres to documentation standards (issues, resolutions, updates/changes).
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree preferably in computer science or related field
Preferred
- Related experience providing technical computing support to users via direct consultation, development and delivery of computing education, and writing user documentation.
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Friendly and service-oriented
- Excellent organizational skills
- Sound understanding of network fundamentals, and understanding and application of existing industry best practices
- Knowledge and skill in recent Microsoft Office suite
- Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indianapolis, Indiana
This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Advertised Salary
$53,560.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
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