Director, Bank Fraud Issues Remediation at USAA in Tampa, Florida

Job Description:

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated director you will sit within the first line of defense in Bank Fraud Management (BFM) overseeing Bank Fraud Remediation. The Director will be responsible for performance/oversight of the BFM Member Remediation portfolio.

The director will be required to oversee and manage the Member Remediation Issue Lifecycle to include all the critical activities which must be performed during each stage of the Member Remediation Issue Management Process for the Member Remediation Issue to be properly resolved and closed. Addtionally, you will have skills focusing on strong attention to detail, timeliness, communication, ability to interact with executive management across a matrixed environment, and who know "what good looks like".

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Advise staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.




• Advise senior management and influences process change.




• Build and lead a strong team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.




• Lead consulting relationships with internal and external clients regarding budget and implementation results and risk mitigation plans as appropriate.




• Partner with key collaborators in the business and oversee the identification, assessment and documentation of Risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.




• Review, communicate, and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard processes and regulatory requirements.




• Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.




• Educate risk owners on risk/control standard processes and may work with other lines of defense in the development and implementation of controls.




• Innovate processes for collecting accurate and complete internal loss data from business areas.




• Advise analysis and data mining initiatives that identify, validate, and handle emerging Risk exposures, as vital.




• Assist in the early identification of Risk trends by establishing and supervising key performance and Risk indicators.




• Coordinate the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.




• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.




• Mininmum 8 years' experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years' experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years' experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years' experience supporting risk and/or compliance related activities.




• Minimum 3 years' direct team lead or people management experience.




• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Subject Matter Expert (SME) in developing, documenting, and coordinating remediation activities through the remediation lifecycle and reporting on status and progress to executives.




• Subject Matter Expert (SME) experience related to programmatic Remediation procedures, requirements, and processes.




• Experience (direct/indirect) with Fraud Detections processes, issues and/or remediations.




• Experience with direct engagement within all lines of defense to achieve business outcomes.




• Strong communication skills, attention to detail and passion for excellence.




• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.

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