Sr Site Specialist at Thermo Fisher Scientific in Cambridge, Massachusetts

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office



Job Description



Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing in their laboratories, we are here to support them.



Position Summary:



This position supports inventory management at a customer site. The ideal candidate is passionate about service delivery excellence. Specific activities will focus on laboratory consumables and chemical inventory management. Strong interpersonal skills are also required.



Essential Functions:

• Assists in coordinating the staff and workload to meet or exceed efficiency performance standards.


• Acts as subject matter authority to answer employee, customer and sales representative's questions about managed items, and resolve problems. Expertise should include:
  
  
  • Detailed knowledge of lab consumable products
  
  
  • Standard Operating Procedures
  
  
  • Familiarity with inventory management software
  
  
  
  


• Assists with data collection, report generation and site metric development in support of contractual obligations and methodologies.

• Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Takes direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.


• Independently makes decisions and uses available resources to meet customer requirements.


• Analyzes/maintains/reconciles various customer and Thermo Fisher reports.


• Demonstrates proficiency at gathering, communicating and explaining job or site-specific performance metrics.


• Communicates with supervisor any customer issues or potential problems.


• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.


• Listens to customer concerns, optimally diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times


• Works collaboratively with a diverse cross-functional team.


• Accepts Practical Process Improvement (PPI) methodologies


• Positively represent Thermo Fisher Scientific at all times throughout customer locations.


• Performs other assignments to support the business when required.

Job-Specific Duties will include:

• Inventory Management:
  
  
  • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
  
  
  • Perform on-site program replenishments and disbursements.
  
  
  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.
  
  
  • Remove cardboard and trash as needed.
  
  
  • Deliver direct shipment orders to end users.
  
  
  
  


• Sourcing/Order Management:
  
  
  • Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
  
  
  • Facilitate vendor and customer interaction, problem resolution, performing 3rd party & agent buys.
  
  
  
  

Minimum Requirements/Qualifications:

• Must possess a minimum High School Diploma or GED.


• Proven verbal, written and presentation skills


• 3-5 years of multifaceted meaningful experience required


• Must maintain Thermo Fisher Scientifics' Four-I Values


• Experience in laboratory setting or services preferred


• Experience in GLP/GMP environment a plus


• Detail oriented, problem solver, promotes teamwork


• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

Working Conditions:

• Works primarily at customer locations, in office environment, in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

• Will be required to work independently at customer location.

• Extensive walking is required.

• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).


• Ability to lift, push and pull 50 pounds consistently.

• Need to be able to use material handling equipment such as push carts and pallet jacks.

• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety glasses and/or safety gloves.

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