Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients. The role is also responsible for planning and servicing different clients/files per year which include, but not limited to, the coordination and execution of custom and intimate events such as: birthday parties, retirement parties, holiday retreats and local social and corporate functions. In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.
This position reports to the Assistant Sales Director
This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii
What You Will Do
Conversion of sales opportunities and leads by assessing the client's needs through the discovery process
Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day-to-day tasks
Act as a client advocate while balancing the company's perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence
Detailed planning, servicing and execution of Events
Present ideas, expectations and information in a concise well-organized manner and effectively run meetings with clients
Responsible for the increased production of F&B revenue and actualized room nights
Responsible for the financial analysis to include comp set in the marketplace and profitability
Accurately prepare individual F&B forecast in monthly timelines
Prepare accurate detailed BEO's and resumes
Responsible for site inspections and planning sessions
Direct liaison between the client/guest, vendors and resort operating departments
Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team
Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff
Other duties as assigned
Required Qualifications& Skills
Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience
Demonstrated strong computer proficiency in MS Office and other work-related systems
Ability to work in a fast-paced environment, manage high volumes of work, multi-tasking and prioritization skills
Able to work flexible schedules and attend work events
Strong sales and negotiation skills
Highly motivated and devoted to achieving objectives
Ability to develop personal sales plan
Proficient with multiple computer systems
Create and deliver well prepared sales presentations
Excels in planning and determining course of action to achieve tasks
Strong analytical, critical thinking, conflict resolution and problem-solving skills
Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner
Excellent written and verbal communication skills
Ability to collaborate with key partners to problem solve and meet client needs
Ability to use consultative approach by discovering and matching guest needs with our products and services, out of the box thinker
Preferred Qualifications
Work experience in hospitality/travel industry sales
Knowledge of Disney policies and procedures
Strong knowledge of Disney offerings and within the competitive marketplace
Education
Required: Minimum High School degree
Preferred: Bachelor's degree
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000-$95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.