Policy and Procedure Supervisor at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Policy and Procedure Supervisor!

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and annual discretionary bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career




• Promote from within culture

Job Description Summary

The Policy and Procedure Supervisor will coordinate job duties pertaining to policy and procedure development and maintenance including all business units which impact Retail functions.  Will also assist in creating and maintaining documentation that outlines the standards, guidelines, and operational processes.

What you'll do:

• Collaborate with management and SMEs to develop and maintain a comprehensive policy and procedure manual for Retail functions performed across various business lines.




• Continually and proactively research and gather information to improve current policies and procedures and leverage best practices to transform “what” we do and “how” we do it.




• Interface with corporate operational teams to support branch operations as needed.




• Assist in Train the Trainer or other modes of learning to inform new procedures, changes to existing procedures, and/or answering questions and completing job aids to ensure that all employees understand the policies and procedures. 




• Establish and maintain strong partnerships across all disciplines to drive collaborative approach.

Qualifications:

• 3-5 years retail banking and operations experience




• Bachelor's degree preferred




• PPA Technical Writer Certification preferred




• Proven ability to manage and coordinate the activities of a group; understands the importance of maintaining security of bank assets and complying with all department, bank, and regulatory policies.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.