Title: Customer Service Support/Office Assistant - Full Time
Location: Denver, Colorado
Position Overview
The Western Sugar Cooperative has an exciting opportunity for a Customer Service Support/Office Assistant. This position will assist in an array of cross-functional responsibilities. The person needs to excel in a team environment supporting others across the office. The person should have a strong attention to detail and communication. The role will primarily support customer service while also contributing to the administrative support across the cooperative.
Essential Functions
Support Customer Service Team in key focus areas of order entry, contract management, and customer claim submissions.
Process and distribute customer complaints as needed
Customer Portals: Upload and manage information within customer supplier portals or systems
Support CS as a back up for monitoring errors in the PartnerLinQ Portal where EDI orders/invoices are transmitted.
Complete customer price change forms and new product item forms
Compile customer related data to support the Sales Team
Maintain data base for customer specifications
Support and engage with Marketing and communication activities
Support entering basic supplier information for customer bid processes, including requests for quotes (RFQ) or request for proposals (RFP)
Handling office tasks, such as filling, generating reports, setting up meetings
Overseeing office cleaning and maintenance performed by building; copier maintenance, mail (outbound and sorting inbound), postage machine, Fedex & UPS
Ordering and reordering office supplies
Checking office voice mail and routing callers to the appropriate party
Organize and distribute daily mail
Greet and assist visitors
Maintain polite and professional communication via phone, email, and mail
Organize new hire access (building, phone, office space) and supplies (business cards, email)
Maintaining phone lists
Plan meeting lunches
Skill & Experience Requirements
High school diploma required. Preferred Associate or Bachelor's degree
Superior customer service approach
Excellent computer competence (Outlook, Microsoft Office, Word, and Excel)
Exceptional organization skills
Accuracy and attention to detail
Excellent verbal and written skills
Take initiative and set high personal standards of performance
Friendly, results oriented, collaborative, and dedicated
Good time management skills
Strong problem-solving skills
Travel
Limited
Position Type:
Non-Union
Status:
Non-Exempt
Location:
Denver, CO
Benefits:
Medical, Vision, Dental, LTD, Life Insurance, Employee Assistance Program (EAP), 401K with match opportunity and the Company also contributes an additional 6% discretionary amount into each employee's 401(k) at the end of the calendar year. Vacation, Salaried Continuance Plan, Holidays, and Paid Sick Leave if required by applicable State Law.