Team Lead MOLINA at HAYS in Tallahassee, Florida

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Cognizant is seeking a Team Lead MOLINA in Remote opportunity.


Role Description


Contracting at Cognizant will see you working with the world's leading companies to improve everyday life. Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.


Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them. Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world.


Skills & Requirements


• Supervises and directs the activities of associates to assure prompt, efficient, and accurate work while adhering to Cognizant and Client Guidelines.
• Meet all KPI Metrics and Deliverables as assigned.
• Determines and delegates cases to be worked by Representatives when applicable.
• Supervises workload and oversees quality of work by assuring prompt feedback to associates.
• Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
• Attend all required meetings with clients and provide reporting as necessary.
• Implements ongoing training and development of all associates.
• Complete weekly and monthly payroll and timecards for associates
• Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
• Responsible for conducting employee reviews on a monthly basis.
• Handle all escalation calls for team members as assigned.
• Monitor call queues to ensure proper call handling efficiency targets are met.
• Complete minimum phone time requirement each week/month as assigned by team manager.
• High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment.. Healthcare experience is preferred.
• College degree preferred.
• Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
• Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
• Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
• Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
• Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
• Strong analytical, Critical thinking, and problem-solving ability.
• Demonstrated ability to provide consistent superior customer service to customers.
• Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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