Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
Completes various on-site consulting engagements centered on mortgage servicing operational practices and implementation activities for Passport and BDE products. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and consultants.
GENERAL DUTIES & RESPONSIBILITIES
Compiles and analyzes customer data, and reports in preparation for on-site engagements.
Completes consulting and implementation engagements for Passport and BDE products. Interviews, observes and gathers relevant data on-site in client's operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
Prepares and delivers to clients a written report detailing information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.
Monitors the engagements' progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship.
Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
Assist clients with implementing configuration changes identified during user acceptance testing and in production.
Proactively reaches out to client to discuss upcoming product changes that may affect the client's operations.
May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
Consults directly with the client both virtually and occasionally on client site
Performs other related duties as required.
EDUCATIONAL GUIDELINES
Bachelor's degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
MSP experience is strongly preferred
Data mapping knowledge and experience
Query language knowledge (SQL)
Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred
Previous consulting experience preferred
Previous loan acquisition and implementation experience preferred
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
Must be data driven with strong analytical skills
Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
Product Consultant II
Intermediate professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Supports moderately complexity products and/or services and has knowledge of all Black Knight products and services offered to the assigned client, customer, etc. Works on multiple concurrent projects of medium complexity. Is an active team member, contributes to moderate to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on semi-complex processes to learn through experience. Typically requires four (4) or more years of experience in a product support role, with a minimum of three (3) years of practical experience with Black Knight applications and/or managerial-level experience preferred.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.