Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
Conducts various types of research and analysis to support the business operations to an internal business segment, division, group or line of business. Assists management to resolve business issues in an effective and productive manner. Designs, documents and re-engineers business processes and publishes business metric results.
GENERAL DUTIES & RESPONSIBILITIES
Performs analyses of the business goals, objectives and needs of the general business environment for the appropriate Black Knight segment, division, group or line of business.
Performs research and analysis to support business operations and presents findings to manager or, depending on level, the project leader.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies and implements best practices and suggest how to improve current practices.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics and identifies improvement opportunities.
May perform special projects upon request and on occasion.
May provide coaching and/or guidance to less experienced Business Analysts.
May prepare reports for financial and P&L analyses.
Performs other related duties as required.
EDUCATIONAL GUIDELINES
A Bachelor's degree or equivalent combinations of education, training and work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
Prior Mortgage Servicing or Home Equity experience highly preferred
Functional knowledge in the following area(s) may be preferred or required:
Customer Service
Default
Escrow
Special Loans
Investor
Year End
Cash
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of Black Knight products and services preferred
Knowledge of general business operations, operations, and structure analysis principles
Excellence in standard office software, such as MS Office (Excel, Outlook, etc.), Visio, etc.
Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations (e.g., executive, management, individual contributors)
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Ability to work independently while delivering high-quality work and meeting planned deadlines
Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)
Business Analyst I
Entry-level role. Basic skills with moderate level of proficiency. Has general understanding of principles in business analysis and process modeling. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires one-to-three years of experience in an analytical and/or problem-solving role.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.