Job Description:

Description

Role Summary:

The HR Service Delivery Specialist will be supporting our newly created People Resource Center (PRC), and serve as an initial point-of-contact for employee inquiries, escalating to Subject Matter Experts (SME), as needed. This role will also assist with data entry into our Human Capital Management system, perform documentation reviews, identify gaps in Human Resources processes between teams, participate in data analysis, and collaborate with team members on innovations and efficiency ideas.

In this role you will:

Complete data audits and entry (40%)

• Review all employee data prior to entry into UltiPro for accuracy


• Enter all data into UltiPro


• Work with Data Integrity Analysts to validate employee data for audits


• Monitor for data anomalies to help identify issues

Respond to or escalate employee inquiries (30%)

• Be the first point-of-contact for various Human Resources functions


• Provide exceptional customer service skills to create positive experiences


• Answer emails and ServiceNow inquiries from WPS employees


• Reassign employee questions/requests to the team leads or Human Resources teams depending on the complexity of inquiry

Review procedural documentation for accuracy and identify efficiencies (30%)

• Read through documentation from all Human Resources teams to make sure processes are easy to follow


• Point out potential efficiencies across all teams in Human Resources


• Work with HRIS to develop ServiceNow workflows to automate work between all HR teams

This role could be a good fit if you:

• Are early in your career in Human Resources (HR) and want to be part of the technologies and innovations that shape the organization


• Enjoy working in a highly collaborative environment and learning from your teammates


• Are motivated and driven to improve HR services


• Are creative, have excellent communication skills, and are good at problem-solving


• Love working with employees and helping others


• Have a passion for learning all functions in HR

You’ll benefit from this experience by:

• Working with a dynamic, high energy, data driven team!


• Being a key member in Agile operations through the Scrum framework


• Gaining experience with various industry leading applications and platforms like UltiPro and ServiceNow


• Developing skills around data integrity and accuracy through working in a highly regulated environment


• Working in an environment that serves our Nation’s military, veterans, Guard and Reserves along with their families

You need to have:

• Associate’s degree or equivalent post high school and/or related work experience


• 1 or more years of related work experience


• Drive and passion around innovation and creative problem-solving

We also prefer:

• Bachelor’s degree or equivalent post high school and/or related work experience

Your team:

Brandon Dorr, HRIS Manager

Bob Johnston, Senior HR Information System Analyst

Kristin Walther, Data Integrity Analyst

Katherine Salzer, Data Integrity Analyst

Compensation and Benefits

• Eligible for annual Performance Bonus Program


• 401(k) with dollar-per-dollar match up to 6% of salary
  


• Competitive paid time off


• Health and dental insurance start DAY 1
  


• Vision insurance


• Flexible spending, dependent care, and health savings accounts


• Short- and long-term disability, group life insurance


• Dress for your day


• Innovative professional and cognitive development programs

Who We Are

WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.

Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government’s Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.

WPS has been named one of the World's Most Ethical Companies® by the Ethisphere® Institute for 10 years in a row.

Learn more about WPS.

Our Purpose and Values

Our purpose is to make healthcare easier for those we serve. Click Here

Our values – Customer Focused, Individual Responsibility, Mutual Respect, and Driven & Passionate – are the core of who we are and how we conduct business every day.

Health Insurance

WPS Health Insurance offers high-quality health insurance plans for individuals and families, Medicare supplement plans for seniors, and group health plans for businesses of every size.

http://wpshealthsolutions.com/business-units/wpshi.shtml

Military and Veterans Health

WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.

http://wpshealthsolutions.com/business-units/wpsmvh.shtml

Government Health Administrators

WPS Government Health Administrators manages Medicare Part A and Part B benefits for more than 7 million beneficiaries. As one of the largest contractors for the Centers for Medicare & Medicare Services, we’ve served Medicare beneficiaries and their health care providers since 1966.

http://wpshealthsolutions.com/business-units/wpsgha.shtml

Arise

Arise Health Plan provides innovative and high-value health plans to groups and individuals in eastern and northeastern Wisconsin. With our quality Wisconsin-based customer service, Arise offers health care expertise with a personal touch.

http://wpshealthsolutions.com/business-units/arise.shtml

EPIC Specialty Benefits

EPIC Specialty Benefits provides businesses group insurance products that cover:

• Life


• Disability


• Dental


• Vision


• Voluntary benefits

http://wpshealthsolutions.com/business-units/epicsb.shtml

 

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply Now