The Commerical Billing Specialist position requires a fully versed incumbent in all Products, Services & related process for the Base and Viking markets. This is to ensure that customers are appropriately and accurately billed to ensure safeguarding of the company’s revenues.
The primary position responsible for building all commercial Base and Viking customer information, products and services into SABRE and other various billing systems.
This position is responsible for receiving orders with minimum order detail for all Commercial Base and Viking markets. Understanding the rules and qualifications for all products, including but not limited to understanding when documents are required and ensure accuracy of form completion. Accountable for interpreting and validating paperwork, accurately entering the applicable information into the order capture and billing systems in a timely manner. Possess an understanding of internal order processing and basic telecommunications in order to facilitate proper entry of billing data such as e911, LIDB, CNAM, PIC, Directory and other various billing data. Utilize standard practices and procedures. This position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting
Responsible for working with Commercial Sales, Order Management, Administrative Order Management, Carrier Service Center and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately. Care for tasks from both internal and external customers
**This position has a shift of 8am - 4:30/5pm**
TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
Responsibilities
Apply technical knowledge of products and systems to enter Base and Viking Commercial orders into SABRE, and other various billing systems. This activity would include, but is not limited to, interpreting and verifying that all product and billing requirements as well as Telecommunications Service Agreements, Addendums, and Amendments, are met on the incoming order and reflected correctly in the applicable systems
The ability to accurately determine the appropriate transcode associated to the products and services requested. This determination directly impacts the commercial sales compensation. In addition, manually determine FCC regulated charges, surcharges and non-recurring fees associated to each geographical area. Ability to determine when surcharges need to be billed as single or multi-line, the quantity to bill which is dependent on the customers installed products and services, current and new
Understand and apply order capture and product rules and work with Order Management and Commercial Sales teams to make corrections
Understand all the billing system rules and requirements to ensure customers are billed appropriately and accurately to insure safeguarding of the company’s revenues according to the tariffs and product management rules
Manage all Commercial Billing Only order activity between Commercial Sales and enter into the applicable systems, COBRA and SABRE
Manage multiple orders, tasks and follow up work that is time sensitive. Take necessary actions to update the billing system to ensure timely delivery and/or billing of services to customers. This includes but not limited to capturing order detail from SFA, RNW, COBRA, and MetaSolv
Make outgoing calls or email as necessary for order placement or to communicate proactively with internal customers
Qualifications
Required Qualifications
2+ years experience using a PC with various software packages OR current military service, or prior military service with honorable discharge
1+ years’ experience in customer service
Other Qualifications
6+ months experience working with detailed data
Experience working in a team environment
Must be able to type at least 45 WPM +
Manages multiple tasks and prioritizes well
Quality is absolutely critical. Detail orientation is key. Attention to detail in assembling and submitting access service requests and loop service requests
Ability to work well with variety of different people throughout the TDS team
Excellent organizational skills to monitor and prioritize multiple activities at once
Willingness to work and make decisions in a rapidly changing and uncertain environment
Effective skills in process development and continuous process improvement
Must have a genuine desire for customer satisfaction
Critical thinker
High degree of attention to detail and time management skills
Excellent communication skills
Benefits
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!