Customer Service Rep II at XPO Logistics, Inc. in Houston, Texas

Job Description:

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Customer Service Representative II, you'll work with our business customers and cross-functional teams to deliver exceptional logistics solutions. You'll have a starring role in helping us continue to provide daily freight solutions to our global customers. Become a part of our growing, dynamic team and we'll help you build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Provide exceptional customer service by communicating updates and resolving issues


• Support sales team by working with new accounts and delivering a seamless transition to our customer service team


• Identify customer needs for freight and ensure that movements meet or exceed expectations


• Accurately input data into the system to ensure all details are entered


• Ensure issues are handled specific to client needs


• Solicit referral business from all accounts, advising all pick-up and delivery points about XPO

At a minimum, you'll need:

• 1 year of experience providing customer service both verbally and in writing

• High school diploma or equivalent


• Experience with Microsoft Office (Excel)


• Transportation industry experience


• Experience in a fast-paced business setting

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.