Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
The Project Manager II is responsible for all aspects of assigned non-technical projects for new strategic initiatives within Black Knight's Origination Technologies division. Projects may be focused on marketing, sales, finance/accounting, legal, business planning, business operations, customer service, or other non-technical subjects. Typically involves extensive interactions with external clients, cross-functional teams of various functional areas of the business.
This position is remote/telecommute eligible. If located near a Black Knight location, some onsite may be required.
GENERAL DUTIES & RESPONSIBILITIES
Plans and coordinates all aspects of non-technical projects from initiation through delivery.
Manages project initiation activities that include identifying contractual obligations, clients or business needs and goals, existing situation, necessary contacts and access to existing information as needed.
Ensures requirements for internal projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
Develops, defines and executes project plans, project scope, activities schedules, budgets and deliverables.
Identifies needed resources for projects, defines and assigns major project roles.
Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
Assigns and monitors work of project team, providing analytical support and direction.
Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
May manage the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the project.
Serves as liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
Delivers informational and decision-seeking presentations to business groups in Black Knight and/or in client organizations.
Conduct project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams, and complete a post-implementation review to identify areas of improvement.
May directly oversee employees assigned to manage specific projects that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Identifies project management coordination gaps or areas of improvement and recommends and implements solutions.
Some travel may be required.
Performs additional related duties as assigned.
EDUCATIONAL GUIDELINES
Bachelor's degree in Business Administration or the equivalent combination of education, training, and work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Extensive knowledge of project management standards, processes, procedures and guidelines
Knowledge of the industry project management best practices
Advanced skill in the use of project management software to manage projects (e.g., MS Project, Jira, Confluence, TFS)
Knowledge of Agile methodology and frameworks such as Scrum and SAFe preferred
Knowledge of the mortgage and title industry environment and processes preferred
Knowledge of electronic signature and/or digital closing technology a plus
Familiarity Black Knight products and services a plus
Demonstrated skill in managing project budgets and timelines
Excellent analysis, problem-solving, team, conflict management and time management skills
Excellent verbal and written communication skills
Ability to interact effectively with executive level clients
Ability to set clear expectations; manage team performance and build high morale among team members
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Project Manager II-Non-Technical
Intermediate professional role requiring moderate skills with high level of proficiency. Works on moderately complex assignments that require broad project management. Generally manages medium to large projects (i.e., approximately 3,000 to 10,000 project hours with a team of 25 - 50 team members, an internal cost of $300,000 to $1,000,000 and a project duration of 4 to 12 months) of medium risk and complexity. Works under general supervision with latitude for independent judgment. May consult with senior peers on complex projects or issues. Typically requires five (5) or more years of work experience managing projects in financial services or a related industry OR in a related subject matter (e.g., finance/accounting, marketing, sales, business planning, business operations) OR an equivalent combination of education and experience.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.