Job Description:

Consumer Specialist

Job Locations

US-WI-Wausau

Overview

TDS Telecom is hiring our next skilled Consumer Specialist to assist in our Wausau, WI location: 227040 Rid Mountain Drive, Suite A, Wausau, WI 54401. Are you the highly skilled customer care individual we are looking for?

Imagine you are a customer and get your monthly internet bill, and you notice it’s higher than last month. You are concerned with the slower speeds you have been experiencing. This makes you want to ditch your current plan. You call the company expecting long waits and a pushy sales person, but you are pleasantly surprised when you get to speak with a helpful and friendly representative that explains everything and also helps you sign up for a faster data package so your family can use streaming services simultaneously. You hang up the phone and think “wow, that was a great experience!"

You could be that employee taking the call and providing excellent service! We are seeking our next friendly and helpful Consumer Specialist to assist our customers with questions and concerns relating to their products and services. Begin your full time career with us as we continue to grow our Retention team in Wausau!

You and your new teammates will start on January 27th, 2021 and receive 3 weeks of paid training in in our local office. After your training, your scheduled shift will be 9:00am-6:00pm CST with a rotating Saturday shift of 9:00am-6:00pm CST. In this role, you will also receive a $1,000 Sign-On Bonus!

***We expect perfect attendance during training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!***

Compensation:

Competitive Hourly Base Pay 
• $1,000 sign-on bonus to join our team

Perks:

• Quarterly team lunches


• Discounts on TDS services


• Benefits that start on day 1

About TDS Telecom

TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdstelecom.com.

Responsibilities

Your Responsibilities:

As a Consumer Specialist you will be a key piece of TDS's overall retention plan. Your focus is to delight and retain our customers by providing exceptional customer service.

You would be the point of contact to protect existing customers who are looking to move, disconnect their service, or at risk of leaving TDS. As a Consumer Specialist your job is to know all of the features and benefits of our products and services we offer. You will also keep up to date with all pricing and promotions as well as the systems and tools we use to support our customers.

Qualifications

Required Qualifications

• 1+ years’ experience in a customer service or sales role.


• 2+ years’ experience using a PC with various software packages.


• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Other Qualifications

• Ability to meet or exceed sales goals.


• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service


• Excellent interpersonal communication skills (i.e., verbal, written, listening).


• Possess a strong sense of customer focus


• Must possess strong decision making and problem solving skills


• Ability to handle a high volume of phone calls in a structured, contact center environment


• Experience working with escalated customer issues and problem resolution


• Must show the ability to be flexible in roles, schedules and situations with customers.

Benefits:

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!