Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
Optimal Blue, now part of the Black Knight family, is a leading provider of secondary market solutions and actionable data services, which enables Black Knight to deliver even more innovative and integrated solutions to transform the mortgage and secondary market industries.
JOB FAMILY DESCRIPTION
Serves as a team contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.
GENERAL DUTIES & RESPONSIBILITIES
Works individually or within a team on technology business consulting projects to meet specific client requirements.
Maintain customer relationships; proactively provide customers with helpful information regarding the system and make suggestions on how to use the system to its full capability
Complete defined Client Advisor/Product training to obtain complete understanding of the system
Converse with customers by phone addressing any questions, problems, and ongoing training
Stay informed on new release changes and new products
Demonstrate excellent customer service evidenced by customer feedback and performance reviews
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process
May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference.
Performs other related duties as required.
EDUCATIONAL GUIDELINES
A Bachelor's degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
Outstanding interpersonal skills with a "Get it Done" attitude
Premier customer service skills
Experience in the residential mortgage industry
Secondary marketing experience is a plus
Familiarity and experience with mortgage technology including PPEs, LOS, etc.
Familiarity and understanding of the loan process from origination to sale
Familiarity with investor rate sheets and product guidelines
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Familiarity with Black Knight products and services
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills * Ability to persuade and influence others on the best approach to take
Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Technology Business Consultant I
Entry-level role. Basic skills with moderate level of proficiency. Generally performs tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of demonstrated business analysis/consulting experience and demonstrated technical capabilities.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.