Dispatcher- Kenosha, WI at Superior Air-Ground Ambulance Services, Inc. in Kenosha, Wisconsin

Job Description:

Dispatcher- Kenosha, WI
Kenosha, WI, USA Req #961
Friday, March 12, 2021
Superior Air-Ground Ambulance Service, Inc.  is committed to attracting and retaining the best talent.  We are an  Affirmative Action/Equal Opportunity Employer.   Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D 
All employees are expected to uphold
the company's high value and impeccable reputation within the medical
community. One must demonstrate the company's philosophy and values which are
TLCS= Timelines, Look Good, Customer Service, and Safety.
 
Job Summary:
The dispatcher is responsible for
dispatching, overseeing and maintaining the status' of assigned fleet, giving
out appropriate ETA's, triaging ambulance response, and act as support staff to
EMT's and Paramedics and to customer service representatives.
 
Expectation of Position:
Supports the company mission by
exhibiting the following behavior with employees and providers:
·        Communication
·        Accountability
·        Responsiveness
·        Excellence and Competence
 
Essential Duties and Responsibilities:
*Be extremely knowledgeable in
service area
*Give appropriate ETA's while
accounting for type and level of response, traffic patterns, and weather
conditions
*Prioritize request for ambulance
service
*Communicate issues to marketing,
management, and customers as necessary
*Assist EMT's and Paramedics with
directions as necessary
*Maintain appropriate status of crews
at all times
*Oversee function of assistant
dispatcher
*Delegate additional responsibilities
to assistant as necessary
*Assist in receiving and entering in
request for ambulance or medicar service as necessary
*Communicate patient diversions and
keep all appropriate associated records
*Maintain status records and give
appropriate ETA's for Critical Care Transport as necessary
*Other duties as assigned
Qualifications:
*Map reading skills
*Problem solving skills
*Multi-tasking ability
*Effective communication skills
*Previous EMS knowledge required
*EMD license
 
Physical Demands:
While performing the duties of the
position, the employee is required to sit for long periods of time. Employee
will be required to listen to continuous radio traffic, communicate over the
radio and telephone consistently, and ability to type is required.
Employee should be able to work under
stressful conditions.
 
Work Environment:
While performing the duties of the
job, the employee has verbal contact with others and constantly works face to
face with and around others. Consistently uses office equipment such as
computer, radios, printers, fax machine, ect.
 

Superior Air-Ground Ambulance Service, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.